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TAESS00006 Workplace Supervisor Skill Set

The target group for the TAESS00006 Workplace Supervisor Skill Set is supervisors and managers involved in developing the skills of their team. The descriptor states that these

competencies are identified as essential skills for those engaged in supervising apprentices.

There are 3 units in the Skill Set, as follows:

  • TAEASS301B Contribute to assessment
  • TAEDEL301A Provide work skill instruction  TAEDEL404A Mentor in the workplace

I received a call from two of my existing RTO clients in Western Australia who were asking specifically for Mentor in the Workplace – which is a unit I had not developed at that stage. Both calls came on the same day and both clients were responding to demand from the mining industry for the Skill Set.

In response to these requests I decided to go ahead and develop TAEDEL404A Mentor in the workplace. Once this was complete, I went back to look at the other two units, which I had already developed for other qualifications.

  • TAEASS301B Contribute to assessment was developed as part of BSB41412 Certificate IV in Work Health and Safety
  • TAEDEL301A Provide work skill instruction was developed as par of TAE40110 Certificate IV in Training and Assessment

For TAEASS301B all of the learning and assessment materials were designed for the role of Work Health and Safety Coordinator and the TAEDEL301A materials were designed for people in a training role.

Originally I thought that I would get away with just “tweaking” these two units to focus on the role of Workplace Supervisor but in fact I ended up practically re-writing both of them from scratch. However, I am pleased with the result.

BSB40812 Certificate IV in Frontline Management

The same RTOs who wanted the Workplace Supervisor Skill Set also asked me to develop the unit BSBWOR401A Establish effective workplace relations. I understand that this unit is considered essential by the mining industry.

This is the unit I am currently developing. Now that I have analysed it in detail I can truly understand why this unit is considered so important. It focuses on the development of relationship management and communication skills.

Many (if not most) frontline managers are qualified tradespeople who are promoted into leadership positions. Suddenly they are required to manage their team and also establish and maintain relationships with management and external personnel – and they have had no training in how to do this.


I’ve always believed that problems in an organisation trickle from the top down – starting with the CEO. Problems with the workers on the front line are often the result of poor training and skills in middle management (the frontline managers). It’s noticeable that organisations where senior management is proactive in developing their frontline managers are more innovative and productive. That’s why I think the Certificate IV in Frontline Management is such an important qualification for the success of Australian enterprise.

So far I have developed the following units in BSB40812 Certificate IV in Frontline Management:

  • BSBMGT401A Show leadership in the workplace
  • BSBMGT402A Implement operational plan
  • BSBMGT403A Implement continuous improvement
  • BSBSUS301A Implement and monitor environmentally sustainable work practices
  • BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
  • BSBWOR402A Promote team effectiveness

I definitely plan to add to these, and am looking for suggestions on which units to prioritise.

Future Directions

Some of my clients are telling me they are not happy with the resources currently available for the new RII Resources and Infrastructure Industry Training Package. These clients are asking me whether I would be prepared to develop RII resources, and I’m thinking about it.

I have developed resources in the past for the old RII09 – for a specific client – so the requirements are familiar to me. Also, I have sufficient contacts in the industry that I can consult for technical expertise.

A lot will depend upon demand. If I receive sufficient enquiries I’ll go the next step.

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    TAE and BSB Updates

    Sometimes I get so busy with writing resources that when I’ve finished I forget to tell anyone they are done. I’m finding myself more and more driven by the priorities of my existing RTO clients – and as far as I’m concerned that’s how it should be.
    The following is a summary of the current status.

    TAE40110 Certificate IV in Training and Assessment

    The primary priority was TAELLN401A – the Language Literacy and Numeracy unit for TAE40110. All of my clients who were delivering TAE40110 wanted to offer this unit, since the LLN unit will become a core in the new version of TAE. I developed the first set of resources for TAELLN401A in July and it’s now on Version 3.0 after having delivered it several times myself and received feedback from my RTO clients.
    There’s been a lot of discussion on LinkedIn about the confusion we are experiencing with regard to the new requirements for trainers and assessors and what RTOs should offer. I’ve also been in contact with Chemene Sinson who, as far as I am concerned, is my only real competitor in the area of TAE development. We’ve put our heads together and worked out:
    • Currently IBSA says migration to the new training package will take place in June 2014. Here’s the link https://www.ibsa.org.au/projects/tae-embedding-new-requirements/tae-embedding-preparation
    • TAELLN411 will be the core unit in the new TAE qualification and is already released on www.training.gov.au. It supersedes and is equivalent to TAELLN401A so we can credit transfer.
    • It’s appropriate to keep delivering TAELLN401A until June next year.
    Chemene is working on development of TAELLN411 and I have already developed TAELLN401A. I am not sure that I will develop resources for the new qualification at all. I am getting really tired of the constant changes to the VET system that require a complete re-write of the resources every time.

    BSB51107 Diploma of Management

    Release 4 of this qualification had two changes to the packaging rules:
    • BSBWHS501A Ensure a safe workplace – replacing BSBOHS509A Ensure a safe workplace
    • BSBPMG522A Undertake project work – replacing BSBPMG510A Manage projects
    I decided to do a complete re-write of my old clustered course and completed these resources in June. This time around I developed the assessment tools on a unit by unit basis rather than clustering them. My own experience in delivering BSB51107 indicated that this was more effective as it gave the trainees more structure and a regular sense of achievement when one unit was completed. The learning guide, however, remained as a single document. Analysing the units there were so many overlaps that it seemed logical at the time.
    I have now finished breaking up the learning guide into individual units after discussion with my RTO clients. There were two main reasons for this:
    • My clients like the format that I used for BSB41412 and BSB40812 resources. They say that the trainees and the trainers love the format.
    • A unit by unit approach gives versatility of choice of electives.
    So now I’ve completed the 8 units for BSB51107 and have demand for 2 more, namely
    • BSBMGT516C Facilitate continuous improvement; and
    • BSBLED501A Develop a workplace learning environment
    I have just started work on BSBMGT516C and will follow with BSBLED501A.

    BSB40812 Certificate IV in Frontline Management

    My client RTOs are telling me that this qualification sits well with BSB41412 Certificate IV in Work Health and Safety. There is quite a lot of cross-over of units in the packaging rules and the skills and knowledge required go hand in hand.
    I have completed the core units for BSB40812 and a couple of electives and as soon as I can will be developing further electives. This is a high priority as I am receiving enquiries all the time for frontline management resources.

    BSB41412 Certificate IV in Work Health and Safety

    Demand remains high and now that many of my RTOs have used the resources, undertaken validation and in some cases audit, I have some solid feedback that indicates they are going brilliantly.
    Feedback from Western Australia has been particularly useful. The harmonised WHS legislation has not been adopted in WA and when I wrote the resources I struggled with how to ensure that they were appropriate throughout Australia.
    One of my clients in WA has been particularly helpful. Their clients are all in the mining industry but they considered the simulated workplace based upon commercial construction worked well, as the construction based activities also applied to the mining environment. This RTO modified the resources to incorporate mining legislative requirements and said that it was easy to do so.
    Incidentally, I have received a number of enquiries for RPL tools for the emergency procedures unit PUAWER002B. I didn’t feel competent to write these because they need to be benchmarked in a highly contextualised manner. I have written the RPL tools without benchmarking. One of my clients offered to benchmark them for me but they haven’t got back to me. If any of my existing clients would like the tools in their raw form so they can add the benchmarking I am happy to email the documents without charge.

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      Unit by Unit Provides More Flexibility

      Unit by Unit Provides More Flexibility for RTO’s

      BSB07 Business Services Training Package Version 7.0 was endorsed by the NSSC on 5 December 2012.

      I placed the highest priority on development of the resources for BSB41412 Certificate IV in Work Health and Safety .  Now that this is finalised (and a good number of clients – predominantly TAFEs – have already purchased them) I needed to re-group and decide on the next step.

      As my existing clients will be aware, some time ago I developed clustered courses for BSB40807  Certificate IV in Frontline Management and also for BSB51107  Diploma of Management.  RTOs are still using these resources.  They are working well and have passed audit on a number of occasions.  However, BSB07 Version 7.0 has changes to both of these qualifications which will require some minor modifications to the resources.

      In the meantime I made an “executive decision” that all my new training resources would be unit by unit – rather than clustered training and assessment.  Clustering is very efficient but it does limit flexibility and choice for my client RTOs.

      So I have decided not to make modifications to the existing BSB40807 and BSB51107 resources.  What I have done is to reduce the price drastically from $4,000 to $1,500.  Once I have a full set of units for both qualifications I will remove these resources from the web site.

      BSB40812 Certificate IV in Frontline Management only has one change in version 7.0 of BSB07.  The core OHS unit is now replaced with a new core unit BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements.  If you are an RTO currently delivering the Frontline Management qualification then you will already have resources for all the other units but you will need resources for the new core unit.

      For this reason, I have developed a full set of learning and assessment materials for BSBWHS401A. Samples are available on the web site.

      BSB51107 Diploma of Management retains its code.  All of the units are electives but again, the OHS unit has been replaced with a WHS unit.  This is my next “cab off the rank”.  I intend to complete this unit by mid-February.

      Sandy Welton

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